Shipping policy
Glue shipping policy 21
Introduction : At Colle 21, we undertake to deliver your quality adhesive products to you as soon as possible. This shipping policy describes our practices and deadlines to ensure an optimal customer experience.
Treatment delays : Orders placed on www.colle21.com are processed within 1 to 3 working days. Orders placed during weekends or public holidays will be processed the next working day.
Shipping options: We offer different shipping options to meet your needs:
- Standard : Delivery under 3 to 5 working days.
- Express : Delivery under 1 to 2 working days.
Shipping costs vary depending on the weight of the order and the delivery destination. The exact rates will be calculated at the checkout.
Tracking control : Once your order is sent, you will receive a confirmation email with a tracking number. You can follow the progress of your delivery on the carrier's website.
International shipping: Glue 21 Book in several countries. International delivery times may vary depending on the customs regulations of each country. Possible customs or import costs are the responsibility of the recipient.
Delivery address : Make sure to provide a full and precise delivery address when ordering. Colle 21 is not responsible for lost or delayed parcels due to incorrect addresses.
Shipping problems: In the event of delay, loss or damage during shipping, please contact us immediately at support@colle21.com. We will work with you to solve the problem as quickly as possible.
Returns: For any information on returns, please consult our return and reimbursement policy.
We thank you for your confidence in glue 21 and are impatient to serve you.